Using a custom domain

Learn how to use your own domain name with AssistFlare

Updated: December 16, 2023

3 mins read

AssistFlare allows you to use a custom domain pretty easily for your knowledge base. You can use something like or instead of the subdomain you choose during onboarding, e.g.
To use a custom domain, from your knowledge base dashboard:
  1. Navigate to the Domain link under the Settings section from the left navigation menu.
  1. In the Custom Domain Type section, choose Custom Domain as your type.
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  1. This will show the custom domain configuration field where you can enter the custom domain you want to use.
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  1. Enter the domain you want without the https:// prefix, wait for AssistFlare to check its availability to ensure that it is not used on another knowledge base and click on Save Settings.
  1. You will be prompted to add a CNAME record to your DNS settings which points to where your subdomain is the subdomain for the knowledge base chosen during the onboarding process. See also: Changing the subdomain of your knowledge base.
  1. To change your DNS settings you need to go to your domain registrar - the platform on which your registered and paid for your domain and where you manage your domain’s DNS configuration. Examples of domain registrars:
      • NameCheap
      • Porkbun
      • Cloudflare
      • GoDaddy
  1. For e.g. if you are using Cloudflare, this is how you would proceed to add a CNAME record:
    1. From the DNS → Records page for your domain on Cloudflare, click on Add Record to add a new DNS record:
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    2. Choose the Type as CNAME, in the Name field enter the address of your custom domain you want to point to the knowledge base. e.g. or In the value field, enter your Assistflare subdomain address: e.g.
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    3. Once you are done, click on Save to save your configuration. Open up your new custom domain in your web browser and your knowledge base will now be provisioned on the new domain you just assigned to your knowledge base with an SSL certificate and served over HTTPS 🎉

Guides for Domain Registrars

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